WorkStar Health Services for Injured Workers

We at WorkStar understand how confusing and frustrating it can be to have a work injury. As your managed care organization, we are here to assist you and coordinate the medical management of your worker’s compensation claim. Every injured worker is assigned a personal Claim Specialist or registered nurse Case Manager, depending on the nature and severity of your injury. We are here to help you get the treatment you need and ensure a timely and safe return to work. You may call anytime 1-800-256-8833 and ask to speak to your claim specialist or nurse case manager.

What to do if a work injury occurs

The employee IMMEDIATELY reports the injury to the employer.
If the work injury is emergent, the employer directs the employee to the nearest medical facility for emergency treatment.
If the work injury is not emergent, the employer may refer to WorkStar’s provider network, HealthSmart. If additional assistance is needed, please contact WorkStar at 1-800-256-8833.
Within 24 hours of the injury, the employer or the injured worker should contact WorkStar Health Services at 1-800-256-8833 or 513-779-5680 to complete a First Report of Injury. A FROI (Download > FROI in English or FROI en Español) may also be completed and faxed to WorkStar at 1-800-256-9540 or 513-779-5681. You may also complete a FROI online at the Ohio BWC website.

All pharmacy bills are processed by:
SXC Health Solutions
P.O. Box 5226
Lisle, IL 60532-5226

Compensation Benefits:
The Bureau of Workers’ Compensation handles all compensation benefits. For additional assistance, call 1-800-OHIOBWC.

Find a provider

Please visit Health Smart to find a provider. Please select "Worker's Compensation" in the Health Smart PPO Listing.

What to do if you receive medical bills?

If you receive medical bills related to work injury please submit them to:

WorkStar Health Services, Inc.
7116 Sennet Place Suite 201
West Chester, OH 45069
Attention: Billing Department
Fax: 1-800-256-9540 or 513-779-5681

Injury Packet

Injury Packet for Injured Worker (English). The Injury Packet contains the Injury Letter cover page, FROI form in English, and C9 form.

Injury Packet for Injured Worker (Español). The Injury Packet contains the Injury Letter cover page and FROI form in Españ.

Reporting an Injury online

Visit Ohio BWC, FROI, online.

Over-the-Phone Interpretation Services

Whether you are the employer having difficulty understanding one of your employees or you have an injured worker that needs an interpreter, we can help.

With Fast and Accurate Connectivity! All calls are handled by a live language services facilitator. Within seconds, ECP can conference in a professional interpreter.
Interpretation services any time in over 70 countries
Professional certified translation management in over 100 languages
Complete Multi Lingual Call Center Services including in-language international operator and customer service, specialized multi-lingual CRM programs, and multi-lingual online chat
Rigorous Selection Process with certified and degreed interpreters as the standard
Customized Testing for Language Proficiency and Operational Skills
Ongoing terminology training driven by client and industry specific glossaries
Ongoing training and monitoring at our North America call centers
Adhere to a personal code of conduct

Source: Meridian Mark Language Services

Take Our
Injured Workers Survey

WorkStar’s Injured Worker’s Rights and Responsiblities

BWC’ s Pledge of Service to Injured Workers