WorkStar Health Services for Providers

• The employee is encouraged to IMMEDIATELY report the injury to the employer.
• If the work injury is emergent, the employer directs the employee to the nearest medical facility for emergency treatment.
• If the work injury is not emergent, the employer may refer to WorkStar’s provider network, HealthSmart. If additional assistance is needed, please contact WorkStar at 1-800-256-8833.
• Within 24 hours of the injury, the employer or the injured worker should contact WorkStar Health Services at 1-800-256-8833 or 513-779-5680 to complete a First Report of Injury. A FROI (Download > FROI in English or FROI en Español) may also be completed and faxed to WorkStar at 1-800-256-9540 or 513-779-5681. You may also complete a FROI online at the Ohio BWC website.

Please visit Health Smart to find a provider. Please select "Worker's Compensation" in the Health Smart PPO Listing.

For additional assistance in locating a physician please contact WorkStar Health Services at 1-800-256-8833 or 513-779-5680.

Any medical treatment that falls outside of the BWC’s presumptive approval guidelines must be requested on a C9 form. If you have any questions about the need for a C9 form please contact WorkStar Health Services at 1-800-256-8833 or 513-779-5680.

Please submit all claim related Medical Bills to:

WorkStar Health Services, Inc.
7116 Sennet Place Suite 201
West Chester, OH 45069
Attention: Billing Department
Fax: 1-800-256-9540 or 513-779-5681

Please contact Work Star Health Services at 1-800-256-8833 or 513-779-5680 and ask for the billing department if you have any specific billing questions.

All pharmacy bills are processed by:
SXC Health Solutions
P.O. Box 5226
Lisle, IL 60532-5226

Compensation Benefits:
The Bureau of Workers’ Compensation handles all compensation benefits. For additional assistance, you may direct the injured worker to call 1-800-OHIOBWC.

Whether you are the employer having difficulty understanding one of your employees or you have an injured worker that needs an interpreter, we can help.

• With Fast and Accurate Connectivity! All calls are handled by a live language services facilitator. Within seconds, ECP can conference in a professional interpreter.
• Interpretation services any time in over 70 countries
• Professional certified translation management in over 100 languages
• Complete Multi Lingual Call Center Services including in-language international operator and customer service, specialized multi-lingual CRM programs, and multi-lingual online chat
• Rigorous Selection Process with certified and degreed interpreters as the standard
• Customized Testing for Language Proficiency and Operational Skills
• Ongoing terminology training driven by client and industry specific glossaries
• Ongoing training and monitoring at our North America call centers
• Adhere to a personal code of conduct

Source: Meridian Mark Language Services